Slash Tag Privacy Policy

Privacy Policy

SlashTag is committed to ensuring that your privacy is protected.

This Policy explains how we use the information we collect about you and the procedures that we have in place to safeguard your privacy. This Privacy Policy covers your use of this website/app. Please note that our Privacy Policy may change from time to time. If we change our Privacy Policy, we will post the changes on this page so that you may be aware of them. We will also e-mail you should we make any changes and give you a chance to ask us not to use your information in that way.

Effective Date: 2025/09/16

At SlashTag Media Technologies, we are dedicated to safeguarding the privacy and confidentiality of your personal information. This privacy policy explains how we collect, use, share, and protect your personal data when you use our mobile app, SlashTag, and its services.

Data We Collect

When you use our mobile app/website, we may collect the following types of personal information:

1. Personal Data
   We may collect personal information that you provide directly, such as your name, email address, phone number, and other contact details.
   Example: When you sign up for an account or contact customer support, we collect your name and email address to manage your account or respond to your inquiries.
2. Account Details
   This includes the username, password, preferences, and other information necessary for creating and maintaining your account.
   Example: We store your username and encrypted password to allow you to securely log in and access your personal settings and history.
3. Payment Information
   We may collect payment details such as credit/debit card information, billing address, and other payment-related data when you make in-app purchases or related services.
   Example: When purchasing premium features, your payment details are securely processed through a third-party payment processor like Stripe or PayPal.
4. Device Information
   We gather technical data about your mobile device, such as device type, operating system, app version, and device identifiers like the advertising ID.
   Example: We collect your device type (iPhone, Android) to ensure the app is compatible and runs smoothly on your device.
5. Location Data
   If you enable location services, we may collect your device’s location data to provide location-based features.
   Example: If your app offers services like finding nearby stores or events, we use your location data to provide the most relevant suggestions.
6. Usage Data
   We collect information about how you use our app, including the features you access, the duration of usage, and any interactions with the app.
   Example: We track how often you use certain features, such as in-app purchases or notifications, to improve your experience and optimize app functionality.

How We Use Your Information

We use the data we collect for various purposes, including:

1. To Provide and Improve Our Services
   We use your information to deliver the services you request, improve app functionality, and ensure a personalized experience.
   Example: Your preferences and usage data help us tailor the content and features of the app to your needs.
2. For Customer Support and Communication
   Your contact information is used to respond to support requests, send updates, and resolve any issues related to your account or app usage.
   Example: If you contact support, we will use your email and other details to assist you with resolving issues.
3. To Process Payments and Transactions
   We may use your payment data to complete in-app purchases (if any) or other transactions you initiate.
   Example: Your payment information is processed securely through our payment provider to enable premium features or subscriptions.
4. For Marketing and Promotions (with Your Consent)
   If you opt-in, we may use your contact details to send you promotional messages or offers about new features, updates, or services.
   Example: You may receive emails about discounts or new app features if you have subscribed to our mailing list.
5. To Comply with Legal Obligations
   We may use your data to comply with legal obligations, such as responding to a subpoena or protecting the rights and safety of our users.
   Example: If required by law, we may disclose certain information to law enforcement or regulatory bodies.

Legal Basis for Processing

We process your data based on the following legal grounds:

1. Consent
   We process your personal information when you have given us explicit consent, such as agreeing to receive marketing communications or enabling location tracking.
   Example: You can withdraw your consent at any time by changing your app settings or unsubscribing from emails.
2. Performance of a Contract
   We process your data to fulfill the terms of any agreements you have with us, such as when you make a purchase through the app.
   Example: To complete a transaction, we use your payment information to process the purchase.
3. Legitimate Interests
   We may process your data for purposes aligned with our legitimate business interests, such as improving our app or conducting user analytics.
   Example: Analyzing app usage data helps us improve the user experience and develop new features.
4. Compliance with Legal Obligations
   We may process your data to comply with legal requirements, such as tax reporting or responding to legal requests.
   Example: We may store purchase records for auditing and tax purposes as required by law.

Data Transfer Outside ZA

In some cases, we may need to transfer your personal data to countries outside the Zuid-Afrika (ZA). These transfers may occur when our service providers or partners are located in countries outside of the ZA or when we need to store or process data in global data centers. We ensure that any such transfer of your personal data is carried out in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). To safeguard your data during these transfers, we rely on standard contractual clauses or other appropriate safeguards, ensuring that your data is protected in accordance with GDPR standards.

Use of Trackers
We may use tracking technologies to enhance your experience, understand how you interact with the app, and show personalized content or ads. You can manage your preferences in your device settings.

Data Subject Rights

Under applicable data protection laws, you have the following rights:

1. Access
   You can request access to the personal information we hold about you.
   Example: You can ask for a copy of the data we have collected, such as your account details or transaction history.
2. Rectification
   You have the right to correct any inaccurate or incomplete data we hold about you.
   Example: You can update your contact details or billing address through your app settings.
3. Erasure
   You can request the deletion of your data under certain circumstances.
   Example: If you delete your account, we will erase all associated data, unless we are required to retain it for legal reasons.
4. Restriction of Processing
   You can request that we limit how we process your data in certain situations.
   Example: You can request that we stop processing your data for marketing purposes.
5. Objection to Processing
   You have the right to object to the processing of your personal data, especially for marketing purposes.
   Example: You can opt out of receiving marketing emails or notifications by updating your app settings.
6. Data Portability
   You can request a copy of your data in a format that allows you to transfer it to another service.
   Example: You can download a copy of your data to transfer it to another app if you choose to switch services.

Data Security

We implement a range of technical and organizational measures to protect your personal data from unauthorized access, disclosure, or misuse.

1. Encryption
   We use encryption to protect sensitive data, such as payment information, during transmission.
   Example: Your payment details are encrypted before being transmitted to payment processors for added security.
2. Access Controls
   We limit access to your personal data to only those employees and contractors who need it to perform their job functions.
   Example: Only customer support staff with authorization can access your account information to assist with inquiries.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

Example: We may retain purchase history for up to 7 years for tax and financial auditing purposes.

Changes to This Policy

We may update this privacy policy from time to time. Any significant changes will be posted within the app or on our website, and we will update the "Effective Date" at the top of the policy.

Contact Us

If you have any questions or concerns about this privacy policy or how we handle your data, please contact us at:

• Email: legal@slashtag.co.za
• Phone: +27 (0) 68 539 2907
• Address: Corner of Katherine & Centex Close, Sandton, South Africa, 2031